It looks like you are running Internet Explorer in compatability mode, please turn this off to benefit from all functionality on this website.

To do this, click the blue broken page icon in your browser address bar (example below).

compatability mode


It looks like you aren't running java, please turn this on to get the best user experience

Cookies & Privacy

By continuing to use this site, you consent to our use of cookies to optimise your browsing experience.

Learn More

Banking Surveys

See how well your bank or credit card provider has performed in our annual survey.

Our Banking and Credit Card Surveys are now in their twelfth year and help us to help you to make a more informed choice. We use the results of our surveys to provide you with information about which bank, or credit card provider, gives great service, and which do not.

The difference between customer satisfaction levels is huge. First Direct has been the top rated bank for nine years in succession. American Express and Barclaycard are the two top rated credit cards.

To see how your bank or credit card performed in our latest survey, click here.

  1. You don’t have to share your name or email address to take part.
  2. We will not share your information with any third party, ever.
  3. Your answers will remain anonymous, we simply use aggregated information to compare customer service levels.
  4. The information that you give us in the survey will only be used to help us build an annual report on how banks and credit card providers compare when it comes to customer service – allowing consumers to make more informed decisions.

To Top